If you own a Porsche, there's a good chance you're interested in two things: speed and quality. Porsche Cars North America wants to extend that experience from the driver's seat to the service center.
Next year, the sports car importer will deploy Atheer AiR Enterprise AR software to its US dealerships under the name Tech Live Look.
Used in conjunction with smartglasses, the program uses Atheer to connect service technicians to the Porsche technical support center in Atlanta. Remote support experts can then see what the technician is viewing and capture screenshots through the wearable's camera. For further instruction, the remote support team can send technical bulletins and knowledge base content that technicians can view in their field of view through the display of the smartglasses.
"Our main goal is to provide a better overall experience for our customers. Tech Live Look allows us to be more efficient and helps get vehicles back in the hands of our customers faster, all while still delivering exceptional service quality," said Klaus Zellmer, president and CEO of Porsche Cars North America, in a company statement.
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In a pilot program at eight dealerships over the summer, Porsche found that AR helped reduce service resolution time by 40%.
According to a company spokesperson, two different smartglasses systems are under evaluation, and a decision has not yet been made on which will be deployed for Tech Live Look. From the provided photos, it appears that the smartglasses from Epson are among the devices under consideration. The Atheer AiR system is compatible with smartglasses from Epson, ODG, Vuzix, and Google, as well as Android tablets.
The launch of its internal AR ecosystem comes on the heels of its customer-facing app for iPhones and iPads. Using ARKit, consumers can view detailed models of Porsche vehicles in their own driveways.
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Cover image via Porsche Cars North America
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